Privacy policy

Personal data, also known as privacy-sensitive data, is processed through our webshop. Orbital Europe V.O.F. considers careful handling of personal data very important. Personal data is therefore processed and secured by us with care.

In our processing, we comply with the requirements set by privacy legislation. This means, among other things, that we:

• clearly specify our purposes before processing personal data, via this privacy statement;
• limit our collection of personal data to only the data necessary for legitimate purposes;
• ask your explicit consent first to process your personal data in cases where your consent is required;
• take appropriate security measures to protect your personal data and require the same from parties processing personal data on our behalf;
• respect your right to access, correct, or delete your personal data upon your request.

Orbital Europe V.O.F. is responsible for the data processing. In this privacy statement, we explain which personal data we collect and use and for what purpose at the webshop www.LEDWINKEL-Online.nl. We recommend reading this carefully.

If you have questions or want to know exactly what data we keep about you, please contact Orbital Europe V.O.F..

Order processing

When you place an order with us, we use your personal data to process it properly. We may provide your personal data to our delivery service to deliver the order to you. We also receive payment information from your bank or credit card company.

For this, we use your email address, phone number, billing address, name and address details, and payment details. We do this based on your consent. We keep this information until your order is completed. Certain customer data is kept longer due to legal fiscal retention obligations.

Disclosure to third parties

We cooperate with certain companies that may receive your personal data as mentioned above from us.

For order processing, we cooperate with:

• Our postal companies DHL, PostNL, and DPD
• Our payment providers Shopify Payments, PayPal, and Klarna

Your account

For certain parts of our webshop, you must register first. You then provide information about yourself and choose a username. We create an account with which you can log in using that username and a self-chosen password.

For this, we use your email address, IP address, name and address details, billing address, and phone number. We do this based on your consent. We keep this information for up to three months after you have closed the account.

We keep this information so you do not have to fill it in repeatedly and so we can contact you regarding the execution of the agreement. You can adjust information via your account whenever you want.

Disclosure to third parties We cooperate with certain companies that may receive your personal data as mentioned above from us.

Contact form and Newsletter

You can ask us questions or make requests via the contact form.

For this, we use your name and address details, phone number, and email address. We do this based on your consent. We keep this information until we are sure you are satisfied with our response.

We offer a newsletter to inform interested parties about our products and/or services. Every newsletter contains a link to unsubscribe. You can also unsubscribe via your account.

Your email address is automatically added to the subscriber list. This data is kept for up to three months after you have canceled the subscription.

Disclosure to third parties We cooperate with certain companies that may receive your personal data as mentioned above from us.

Statistics and profiling

We keep statistics about the use of our webshop. With these statistics, we improve our webshop to show only relevant information, for example. We may combine your personal data to learn more about you. Of course, we will always respect your privacy. If you do not want this, you can always notify us.

For this, we use your name and address details, IP address, email address, and billing address. We do this based on your consent. We keep this information for one year.

Disclosure to third parties We cooperate with certain companies that may receive your personal data as mentioned above from us.

Advertising

We would like to send you advertising about offers and new products or services. We do this:

• by email
• via social media

You can object to this advertising at any time. Every email contains an unsubscribe link. You can block us or use the unsubscribe option. You can also notify us via your account.

Location data

If necessary for the service, we may collect location data (GPS) from you. Your consent will be asked at that moment.

These (location) data may also be stored and processed by the provider of, for example, navigation/map software such as Google Maps, but the data may also be used by Google or Apple themselves. We have no control over this. Always read the privacy statements of the respective provider.

Advertisements

Our webshop displays advertisements. We check whether people like these and use that information to show only pleasant or interesting ads and offers in the future.

Disclosure to other companies or institutions

Except for the partners mentioned above, we do not provide your personal data to other companies or institutions under any circumstances, unless we are legally obliged to do so (for example, if the police require it in case of suspected crime).

Statistics

We keep statistics about the use of our webshop.

Our webshop includes social media buttons. The administrators of these services collect your personal data.

Cookies

Our webshop uses cookies. Cookies are small files in which we can store information so you don’t have to fill it in repeatedly. We can also see that you visit us again.

When you visit our webshop for the first time, we show a message explaining cookies. We will ask for your consent to use these cookies.

You can disable cookies via your browser, but some parts of our webshop may not work properly then.

Google Analytics

We use Google Analytics to track how visitors use our webshop. We have a processing agreement with Google. This contains strict agreements about what they may track. We have not allowed Google to use the obtained Analytics information for other Google services. We do not let Google anonymize IP addresses.

Google Ads Customer Match & Ad Personalization

We use Google Ads "Customer Match" to show personalized advertisements to our customers across Google services (such as Search, YouTube, and Gmail). For this purpose, we may share limited, pseudonymized (hashed) customer data, such as your email address or phone number, with Google.

This data is shared with Google acting as a data processor on our behalf. Google uses this information solely to match your data with existing Google accounts and to ensure our advertising campaigns comply with Google’s policies. Google does not use this data to build or enhance profiles of our customers for its own purposes.

We only share this data if you have provided your explicit consent (for example, by opting in via our cookie banner or during the checkout process). You can withdraw your consent at any time through your [Link to your Cookie Settings/Unsubscribe page].

For more information on how Google handles your data, please visit Google’s Business Data Responsibility site and How Google uses information from sites or apps that use our services.

Security

Security of personal data is very important to us. We ensure your data is well protected with us. We continuously adjust security and carefully monitor what can go wrong.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended to consult this privacy statement regularly so you are aware of these changes. We will do our best to announce changes separately as well.

Access, modification, and deletion of your data

If you have questions or want to know which personal data we have about you, you can always contact us. See contact details below.

You have the following rights:

• to receive an explanation about which personal data we have and what we do with it
• to access the exact personal data we have
• to have errors corrected
• to have outdated personal data deleted
• to withdraw consent
• to object to certain uses

Please always clearly indicate who you are, so we are sure not to modify or delete data of the wrong person.

Filing a complaint

If you feel we are not helping you properly, you have the right to file a complaint with the supervisory authority. This is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Contact details

Orbital Europe V.O.F.
Oranjestraat 1441GN
Purmerend 
[email protected]
+31 (0) 85 500 23 46

Purmerend, 29-06-2024