Frequently Asked Questions

Ordering & Payment

I placed an order but did not receive a confirmation email

It is possible that an incorrect or invalid email address was entered. If that is the case, we cannot send emails to the correct address. Please contact our customer service to provide the correct email address.

Is there a minimum order value?

There is no minimum order value. However, you pay the shipping costs yourself for orders up to €75.

Why do I receive a payment reminder?

You receive an automatic payment reminder when your payment has not been completed successfully. If you selected Klarna as payment method, please check your Klarna account to see if the payment was successful. For more information about the payment status, you can contact our customer service.

Why was my iDeal payment not completed successfully?

There may be an iDeal disruption at your bank. To verify this, you can click the link below: https://availability.ideal.nl/. You will be redirected to an external iDeal website. On this page, you will find a clear overview of the status of all banks. If a green checkmark appears next to your bank, there is no disruption and your iDeal payment failed for other reasons. In that case, please contact our customer service.

Why can’t I pay with Klarna?

To pay afterwards with Klarna, you need a verified Klarna account. It is possible that Klarna does not accept the amount you are trying to pay. Please contact Klarna for this.
There is a €200 limit on paying afterwards with Klarna. If you want to pay for an order over €200 afterwards, please contact our sales department.

Delivery

To which countries do you deliver?

Currently, we deliver to all countries within the EU.

What is the average delivery time?

Average delivery time is 1-3 working days.

There are exceptions for certain products and product groups.

Always check the indicated delivery time on the product page or contact our customer service for detailed information about the delivery time of a specific product.

Returns & Cancellations

How do I return a product?

Items must be returned within 14 days after receiving your order. Items must be returned in the same condition as received, unused, with any protection still intact, and in the original packaging.

Register your return via your account or via this return page.
Pack the product securely and send it to our return address.
Check this return page for more information about our return process.

How long does it take to get my money back?

Refunds are processed within 3-5 working days after receiving the return.

Product specifications

What is UGR value?

UGR stands for "Unified Glare Rating" and is a measure used to assess the glare experienced by people looking at a lit environment, such as an office, classroom, or public space. It is especially relevant when designing lighting systems to provide comfortable and visually pleasant light.

What is IP rating?

IP stands for International Protection rating (sometimes ingress protection). The first digit indicates protection against solid objects and the second digit indicates protection against moisture and water.

What is IK rating?

The IK rating is a measure of the impact resistance of an electrical device, such as LED fixtures. It indicates how well a device withstands external mechanical shocks. In other words, it tells you how well the lighting can resist impacts such as bumps, falls, or vandalism.

What are Lumens?

Lumens indicate the brightness or light output of a lamp. It shows how bright a lamp is by measuring how much visible light it emits in all directions. The number of lumens indicates how much light a lamp produces per unit of time.

What is Kelvin?

The color of light or color temperature is expressed in Kelvin value. The full spectrum ranges from 1800K to 16000K. The lower the value, the warmer the light color. The higher the value, the cooler the light color.